Business Acumen for Project Managers

1.25 PDUs Learning objectives: Identify the role of business acumen in the PMI Talent Triangle. Recognize that projects are how businesses implement changes. Explore the characteristics of a SMART goal. List several business benefits of good customer service. Identify common financial documents. Review common financial analysis methods. Recall the three common approaches to continuous process improvement. Identify the differences between strategic, tactical, and operational goals.